RETURNS & EXCHANGES

What is your Return policy?

We do not offer Return/exchange/refund. In the unlikely event that something you ordered from fatiz.com is damaged or defective  and reported within 24 hours in email ID care@fatiz.com with unboxing video, we will definitely fix it and return. Once you confirm your order you will get a detailed order form which has all the details which you and the designer agreed and finalised. You have to check all the details of the order forms and supporting references if any and revert back within 24hours of receiving the email. After 24 hours of sending the email the production team will treat the order as final and start the production process. No changes will be accepted after this time.   

Merchandise bought on discount or on Sale is considered as final sale, and hence is not eligible for refund or exchange.

Please note we do not accept returns/refund/exchange policy, if a piece received is in damaged condition, we recommend to connect with our customer care within 24 hours with unboxing video, we shall alter the damage and return the piece as soon as possible. 

Can I return and exchange my order?

No, we do not offer a REFUND/ RETURN/ EXCHANGE Policy

Is there a reward program?

No, we currently do not offer any rewards or loyalty programs.

Is it mandatory to register to shop at www.fatiz.com?

You don’t have to register to shop at www.fatiz.com, you can visit as a guest and make a purchase from our website.

Do I have to disclose my email id and phone number for registration?

Yes, it is important to disclose these details as it helps facilitate a smooth operation and ensures a secure shopping transaction for you. Rest assured, your data will remain secure with us.

CUSTOMER CARE

How do I get in touch with your Customer Care Team?

Our Customer Care Team is always happy to help. Connect with us at care@fatiz.com Call/WhatsApp us on +91 72082 71606 from 9:30 am – 9:30 pm IST (Monday to Saturday) except all national holidays.

When will the Customer Care Team respond to my query?

Our Customer Care Team will get in touch with you within 24-48 hours to help resolve your query.