Shipping Policy

What are the shipping charges?

Shipping charges within India and International are subject to the weight, volume, delivery location of the garment.  Once the piece is ready our team will connect you with the exact shipping cost. We will ship the courier once the shipping cost is paid. 

Please note : the shipping charge DOES NOT include import duty(s) 

What are the duties and taxes applicable?

All Prices we quote are GST included Price. All of Fatiz orders are normally shipped  from our warehouse in Mumbai, India to your provided shipping address. All international orders may at times subject to import/custom duties or local taxes, which are imposed by the importing country you are in and as the recipient, you are responsible to clear the payment of these to release your order from customs on arrival.Fatiz takes no responsibility for non-delivery of orders in case such taxes and duties are not accepted and settled by the recipient at the delivery address, and will not provide any refunds in such cases.

When will my order be delivered?

Ready stocks will be sent in two weeks after quality checks and basic alterations as per the client requirements. The estimated delivery time will differ with each customised or made to order product, normally it will take 4 to 8 weeks. Connect us at care@fatiz.com for any query on delivery.

Can I collect my online order from the Fatiz store?

Yes, you can collect your online order at any of Fatiz retail stores. Please ensure to contact our Customer Care Team care@fatiz.com  and inform them about your preferred store for delivery within 24 hrs of placing the order. No shipping fees will be applicable for store pick up orders in India.

Our Stores are located at Mumbai, Mangalore, Cochin, Chennai, Trivandrum, Calicut, Thrissur